How quickly will you deliver my order?
Can I pay over the internet?
How do you deal with the exchange rate if I
am ordering from outside the UK?
What is your return policy?
How do I order an out of print item?
How do I pay by credit card?
How quickly will you deliver my order?
Orders will be despatched within a maximum of seven working
days outside the normal holiday periods. Orders will be delivered
by courier, that is why we need your delivery address, name
and contact telephone number to enable the courier company to
handle the delivery.
Can I pay over the internet?
In view of the wide range and physical size of our range of
publications, it is not possible to compute the postage costs.
When you use our shopping cart system, your order is emailed
to us which will enable us to confirm the availability of the
items selected and to calculate the postage cost. We will then
email the total cost of your order to you for your agreement
and giving the details required by us to accept credit card
or cheque payments.
In order to pay, you can either email (in one or more emails)
your credit card details, fax them to us or print out the email,
attach your cheque and mail it to us. See also How do I pay
by credit card?
How do you deal with the exchange
rate if I am ordering from outside the UK?
We require payments to be made in pounds sterling. If you are
paying by credit card, your card company will handle the exchange
rates applicable; (it is our experience that they can use rates
close to the relevant spot rate due to the volumes each card
company handles each day, however we have no control over this
and you will need to confirm the rate applicable direct with
the card company direct.) Alternatively, your bank should be
able to assist you in providing a cheque in sterling.
What is your return policy?
We will accept returns provided that the publication is returned
to us in good condition, postage paid. On receipt of the goods
in such a condition, refund will be made by cheque.
How do I order an out of print item?
We review the out of print list on a regular basis to see if
there is a demand to warrant the reprinting of a publication.
If you would be interested in buying a copy should we reprint,
please use the enquiry form to let us know.
How do I pay by credit card?
When the relevant delivery charge has been agreed, you will
need to provide the following information in order to pay by
credit card:
- Credit card company:
- Card number:
- Expiry date:
- (Switch cards: Start date and Issue number)
- Security code (on back of card):
- Address to where credit card bills are sent, if different
to the delivery address.
- Contact telephone number, if not already given.
You can either telephone or email this information to us (in
one or more emails) or print off the checkout page, fill in
the credit card information boxes and fax it to us.
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